2016-17 Ticketing FAQ
To accommodate changes being made throughout the ticket industry, and to increase the security of the ticket-buying and event entry process, the New Jersey Devils and Prudential Center will be adopting full digital ticketing over the course of the next few years. Digital tickets help reduce or eliminate fraud and counterfeiting, and help create a safer environment for ticket holders entering the arena.
Starting with the 2016-17 Devils season, PDF tickets will be phased out with the elimination of the “print-at-home” function on Devils Account Manager and Ticketmaster.com. Paper tickets will still be available for delivery and pick up at the Prudential Center box office.
For additional information about digital ticketing, please see the FAQ below.
Frequently Asked Questions
What are digital tickets?
Digital tickets are tickets without barcodes. They are not necessarily electronic.
Are digital tickets and mobile tickets the same?
No. Your mobile smartphone is only one medium to deliver or access a digital ticket. Digital tickets can be delivered in several forms:
Devils Membership Personal Identification Card (PID) (for example, the Commemorative Laminated Season Ticket)
Special thermal (paper) stock encoded with radio frequency identification (RFID) technology
Will all events at Prudential Center be using digital tickets?
While we are not entirely eliminating barcodes this year, we are implementing a phased approach starting with New Jersey Devils 2016-17 tickets. Other concerts and events will adopt digital tickets on a rolling basis.
If I purchase Devils tickets for the 2016-17 season, how do I access my tickets?
Season Ticket Members who renew, relocate or purchase seats before 11:59 p.m. on September 15 will receive one Commemorative Laminated Season Ticket per seat that will be valid for entry for all Devils home games. Season Ticket Members can also manage and access their tickets on their smartphones or request paper tickets.
Flex Members can manage and access their tickets on their smartphones or request paper tickets.
Partial Plan buyers can manage and access their tickets on their smartphones or request paper tickets.
Group buyers will receive thermal (paper) stock tickets or opt to manage or access their tickets on their smartphones.
Single game buyers purchasing online via Ticketmaster.com will have the option to choose tickets on their smartphones, or choose paper tickets at Will Call or via mail delivery.
Do all Season Ticket Members receive a Commemorative Laminated Season Ticket?
No. Only members who renew, relocate, or purchase seats, in each case, by 11:59 p.m. on September 15, 2016 will receive the Commemorative Laminated Season Ticket.
What about Season Ticket Members that renew, relocate, or purchase tickets after September 15, 2016?
You will be able to manage tickets via Devils Account Manager or on your smartphone through the Devils App. You will use mobile tickets on your smartphone to gain entry into the Prudential Center. You can also request paper tickets through your client service account executive.
Can I still get PDF tickets for certain games?
Although PDF tickets are being phased out, requests for PDF tickets by Members will be accommodated. However, they will not be managed in Devils Account Manager.
NOTE: If you request PDF tickets for the entire season, your Commemorative Laminated Season Ticket will be deactivated and you will not be able to use it for entry. If you request a PDF ticket for individual games, the Commemorative Laminated Season Ticket will remain active, but you will be denied entry if the PDF has already been scanned.
Why is the “print-at-home” delivery method or “print-at-home” functionality in Devils Account Manager being eliminated?
When digital ticketing is fully adopted, special paper stock is needed to print paper tickets. The paper you have in your printer in your home or office cannot encode data as RFID. Therefore, PDFs cannot exist in that ticketing environment. PDF tickets are not secure and can be easily duplicated and/or counterfeited. In preparation for digital ticketing, we will be phasing them out.
By phasing out PDF tickets, do I still have the ability to resell on third party sites of my choice?
Yes, subject to our other terms and conditions on resale. As digital ticketing continues to grow, most platforms have adapted to accommodate digital tickets. However, all third party sites are different, and some still require a PDF or paper tickets. PDF and paper tickets can be requested through your client experience account executive.
How can I request paper tickets?
All Devils Members can contact their client experience account executive to request paper tickets.
Will I be charged a fee to receive paper tickets?
How do I manage or access my tickets?
If you are using your smartphone, download the Devils App, click ‘Mobile Tickets’ on the menu, and login using your Account ID or email address. Or, if you purchased your ticket through Ticketmaster.com, use your Ticketmaster.com login info.
You can also manage your tickets on your computer by accessing the Devils Account Manager. Click here to access Account Manager: https://oss.ticketmaster.com/aps/devils/EN/account/login
Login using your Account ID or E-mail address.
If you purchased on Ticketmaster.com and are using a computer, then you must log into your Ticketmaster Account to manage your tickets. It is not the same portal as the Devils Account Manager. Click here to access your Ticketmaster.com Account: https://www.ticketmaster.com/member?tm_link=tm_homeA_header_my_account
What does ‘manage’ my tickets mean?
Once logged into Devils Account Manager or the Devils App, you can:
Access and view your tickets on your smartphone for entry (Devils App only)
Transfer tickets to friends or family
Donate tickets to charity
Post tickets for resale directly on Ticketmaster’s TicketExchange, as in prior seasons
What if I forgot my password?
Click ‘Forgot Password?’ then enter the email address associated with your account and check your email to reset your password.
When I transfer tickets via Devils Account Manager or through the Devils App, how does the recipient access the tickets?
Once you transfer tickets, the recipient will receive an email from the New Jersey Devils. Click here for sample. The recipient can accept the transfer via their computer or smartphone.
If using a computer to accept tickets, click here to view the 4 easy steps to get tickets.
If using a smartphone to accept tickets,click here to view the 4 easy steps to get tickets.
NOTE: Tickets transferred through Devils Account Manager can be managed on a computer, but you will need to view tickets on your smartphone to gain access into the arena.
What if I don’t have a smartphone?
Tickets can be left at Will Call or mailed upon request. Contact your client experience account executive for more information.
What does a ticket on a smartphone look like?
Tickets viewed on smartphones will have a square, QR code along with all the regular ticket information – game date and time, section, row, seat.
Can I enter the arena with multiple tickets for multiple people using one smartphone?
Yes, as long as everyone is present and enter the arena at the same time. The ticket holder (smartphone holder) can access multiple tickets on their phones and swipe to scan as their friends or family enter after each ticket scan. However, we recommend that you transfer, via Devils Account Manager, tickets to each person attending the game for easier access into and throughout the arena.
What if my smartphone battery dies or my screen is cracked?
If your smartphone battery dies before entering the arena, you can visit the Customer Service windows at the Box Office to get your tickets reprinted (proof of purchase and identity will be required). Depending on the location and severity of the cracked screen you may have to visit the Box Office to get your tickets reprinted.