I also wonder what the rep's side is of this story. I can't imagine he got pissy like that all because you wouldn't buy them. I am wondering if there is more to the story we are not hearing.
I don't find it hard to believe that some of the Devils reps are getting snippy over this game. This is a huge money-making opportunity for them - they are gunning for as big of a commission as possible and I can see that leading to some less-than-desirable customer service in certain situations.
I personally communicated with two reps about this game. One was rather grumpy and borderline rude, and while the other was very polite and responsive, they told me that the game was almost entirely sold out and that the only way to get tickets was to buy a 4-game "Marty Pack," a Flex Membership, or Season Tickets. I was told that the cheapest Marty Packs available were $2,600 each, so I might as well go with a $2,500 Flex Membership. An hour after being told this, I was able to pull up a $1,580 "Marty Pack" on the Devils site. So, either this rep was misinformed or lying. Either way, not good.
Of course, this varies by rep. On the flip side of things, a friend of mine has a rep who went above and beyond to secure him multiple tickets to Marty night without giving an attitude or trying to sell him on an even bigger package.