If you are having a jersey customized then yeah probably. I don't think they have many people working there because whenever I call it seems to always be the same lady answering the phone and depending on what I ask I always get transferred to the guy who does the customizing and that's always the same guy, so they probably get pretty backed up with a lot of orders and few people to work on them.
This was just a regular jersey purchase. But yea I know they don't charge you until your item is ready to be shipped out.
So I was wondering. I made my order to EP on October 27th. I did receive a confirmation email from Justin Kliebe. I don't remember he date however. They still haven't charged my card or anything some 3 weeks later. Is this normal?