Ive had it with Comcast and I need to dump them. I just moved last month, and transferred my service. I have my account set to auto pay every month which has always been fine because the bill came first and I had a chance to review it.
When I moved, they told me to return all my old equipment and that I can pick up the new stuff at the same location. So I did. Couple weeks later I notice the balace on my statement is nearly $1300. I call about it and they said someone forgot to do something and that it would be corrected before my autopay hit. I say ok no problem, but of course, the next week, my account is hit for almost $1300 on 7/21. (My bill was $71.xx)
So I call back and go insane. They apologize, and say the money will be credited back in 2-3 days. A week goes by, I call again. This time they say a check is in the mail. After 3 weeks of fighting, being lied to and general agony, they FINALLY credit my account back $1054 on 8/12, a difference of around $260, not the $71 that was owed.
I call about this and they say they deducted my next bill out of the total. Now normally Id say ok, but I never received a bill for that, and it wasnt dues until 8/15. I asked them to credit me the whole amount less $71.xx, then send me a bill for 8/15 which I would promptly pay. They refused. I asked how they planned to address the fact that they held $1300 of my money hostage for 3 weeks, to which they had no answer.
So basically they charged me $1200 too much, waited 3 weeks to give it back, then gave it back less bills that I hadnt seen and werent due yet, and offer me NOTHING but a big fvck you in return. Worst customer service possible and worst company around. They couldnt even offer me a discount or anything for what they put me through, so Im done. Only problem is they have a strangle hold on the business around here. I'd switch to dish/direct TV in a heartbeat, but I am still going to be in need of an ISP.