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No More Hard Tickets


DevsMan84
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1 hour ago, Chuck the Duck said:

Thats a good start.  Glad to hear they are listening.  They still need to allow the print at home option for tickets to satisfy my concerns though.  That is the bigger issue for me, and I'm sure a lot of other people as this still basically restricts the use of Stubhub for resales, while making it harder to even transfer to friends or family unless they have a TM account and/or the Devils app.

Yeah, Print-At-Home is the major issue here, and I hope they reconsider. That's kind of a big deal.

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I'd bet some of the stuffed suits think this is a good idea from a financial standpoint, figuring the one or two games a season fan will still purchase from TE or TM with the option of cheaper seats through SH no longer being available.  Now all of the revenue from the sale will go to TM and the Devils. I've already brought this up to a couple of my co-workers who would purchase from SH and they have said they will not be going to any games now because of this. 

Has Devils management even given consideration to the revenue just in concessions from fans who purchase seats through SH?  Maybe because they can afford to purchase a ticket at a reasonable price through SH, that fan can afford to also fork over $35 for a couple beers and something to eat.  With this new policy, there's the potential the Devils lose the fanny in the seat AND the concession revenue.

I have a very bad feeling this will lead to lower attendance and within 2 years, the rumblings will begin about having to move the team for lack of fan support.  Maybe that's the plan after all?

Edited by miket424
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12 minutes ago, miket424 said:

Has Devils management even given consideration to the revenue just in concessions from fans who purchase seats through SH?  Maybe because they can afford to purchase a ticket at a reasonable price through SH, that fan afford to also fork over $35 for a couple beers and something to eat.  With this new policy, there's the potential the Devils lose the fanny in the seat AND the concession revenue.

I'm a STH now, but that was absolutely where my head was at several years ago when I was going to single games here and there. If I got tickets to a game on StubHub for $20, I'd absolutely buy a beer or two extra vs. if I paid $30-35. It's psychological; that's potentially $20 less in concessions even though the ticket price difference was $10-15. That's just how we are as sport event consumers; if you feel like you got a good deal, you're down to enjoy the gameday experience a bit more. You can't teach this sh!t in Ivy League M.B.A. programs, I guess, but it seems so common sense to me.

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36 minutes ago, miket424 said:

I'd bet some of the stuffed suits think this is a good idea from a financial standpoint, figuring the one or two games a season fan will still purchase from TE or TM with the option of cheaper seats through SH no longer being available.  Now all of the revenue from the sale will go to TM and the Devils. I've already brought this up to a couple of my co-workers who would purchase from SH and they have said they will not be going to any games now because of this. 

Has Devils management even given consideration to the revenue just in concessions from fans who purchase seats through SH?  Maybe because they can afford to purchase a ticket at a reasonable price through SH, that fan can afford to also fork over $35 for a couple beers and something to eat.  With this new policy, there's the potential the Devils lose the fanny in the seat AND the concession revenue.

I have a very bad feeling this will lead to lower attendance and within 2 years, the rumblings will begin about having to move the team for lack of fan support.  Maybe that's the plan after all?

That last part is a real stretch 

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2 hours ago, miket424 said:

I realize that, however when profit is involved, never say never.

Name a team that has moved since 1985 that moved due to lack of fan support?

I'll make it easy for you: zero.  It's always shaky ownership or some sort of political issue that moves teams.

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6 hours ago, miket424 said:

 

I have a very bad feeling this will lead to lower attendance and within 2 years, the rumblings will begin about having to move the team for lack of fan support.  Maybe that's the plan after all?

While its been pointed out that this is a ridiculous assertion, lets look at this deeper just to point out how silly it is. You're not taking into account the fact that the Devils' lease is for 25 years (as of 2013). Now obviously that can be broken, but there are other facts at play here. The Prudential Center is one of the busiest arenas on the planet. Not just the country. Revenue wise this arena was top 20 in the world last year. This affects the Devils since DAE run the arena. The Devils could bleed money and we wouldn't have to worry about the team leaving any time soon, simply because the revenue from the arena would offset a massive loss which is unlikely to occur anyway. Losing the money from parking, and business revenues around the arena, a regular tenant leaving would affect The Rock in a huge way. On top of this is the MSG contract, which while regularly re-negotiated, is still a top 10 in the league deal.

The time to move the Devils was in the early 90s and I think its a safe bet that had Lou not gotten this team to respectability, it may have moved. But that worry is pretty much dead once The Rock opened. If that's Vanderbeek's legacy, I'd say that alone is pretty good. 

Even with the ridiculous idea that this is (ending hard tickets), attendance would have to fall to astronomical lows for relocation to even be considered. Its been proven over and over again with this team, if they're playing well, people will come. And as also mentioned, attendance is not an "only" issue to cause a relocation. Attendance has to fall to a specific low before attendance can even be considered in a lot of pro leagues and it has to be a sustained negative. Not having hard tickets isn't going to do that.

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I didn't see this story until just now, and all I can say is the Devils are stupid. Well, that and the fact that Ripoffmaster is really, really good at screwing people over. Even when they "try" to do something fan-friendly, like giving people access to free GA ticket vouchers as a result of that music concert fan lawsuit and settlement, TM/ROM makes the program so fan-unfriendly that it isn't even worth it.

BTW, TM/ROM pulls the same sh!t on Ticket Exchange with music concerts too. I had an extra ticket for a Black Sabbath concert held on 8/21 near DC, and the fvcking a$$holes wouldn't let me sell the extra ticket for below face value. fvck Ripoffmaster.


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15 hours ago, CHIP72 said:

I didn't see this story until just now, and all I can say is the Devils are stupid. Well, that and the fact that Ripoffmaster is really, really good at screwing people over. Even when they "try" to do something fan-friendly, like giving people access to free GA ticket vouchers as a result of that music concert fan lawsuit and settlement, TM/ROM makes the program so fan-unfriendly that it isn't even worth it.

BTW, TM/ROM pulls the same sh!t on Ticket Exchange with music concerts too. I had an extra ticket for a Black Sabbath concert held on 8/21 near DC, and the fvcking a$$holes wouldn't let me sell the extra ticket for below face value. fvck Ripoffmaster.


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Ugh, don't remind me. Thought their voucher settlement was a step in the right direction and I was beginning to look at them in a positive light, and then the way it was implemented made me hate them even more. 

I had like 35 free ticket vouchers, and a) the selection was pretty garbage, and b) within a couple days, everything was snatched up... What's even the point?

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1 hour ago, DJ Eco said:

Ugh, don't remind me. Thought their voucher settlement was a step in the right direction and I was beginning to look at them in a positive light, and then the way it was implemented made me hate them even more. 

I had like 35 free ticket vouchers, and a) the selection was pretty garbage, and b) within a couple days, everything was snatched up... What's even the point?

Yup, I wasn't able to use any vouchers either. I did get $2.25 off a couple tickets, that was a real budget saver. 

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  • 2 weeks later...
On 8/25/2016 at 0:15 PM, DJ Eco said:

Yeah, Print-At-Home is the major issue here, and I hope they reconsider. That's kind of a big deal.

I just spoke to my rep about getting paper tickets, and he said nothing is changing in regards to managing our tickets online. He said, and I quote, "You'll still be able to forward or sell your tickets online exactly like before." To which I asked, specifically, would I still be able to email tickets to my brother-in-law that he could print out like always. He said yes.

I suppose only time will tell, since this seems to conflict with other information we've heard.

(He said he'd keep me on his list as a "maybe" for paper tickets, until we have our tickets in-hand and I can see for myself.)

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18 hours ago, Brick Pig said:

I just spoke to my rep about getting paper tickets, and he said nothing is changing in regards to managing our tickets online. He said, and I quote, "You'll still be able to forward or sell your tickets online exactly like before." To which I asked, specifically, would I still be able to email tickets to my brother-in-law that he could print out like always. He said yes.

I suppose only time will tell, since this seems to conflict with other information we've heard.

(He said he'd keep me on his list as a "maybe" for paper tickets, until we have our tickets in-hand and I can see for myself.)

I hope you're right.  However, that's the exact opposite of what I've heard from my ticket rep. a few weeks ago.  She told me that the only way to forward tickets would be through the Devils App to a person with a Ticketmaster account who would then have to use their smartphone to enter the building through use of an "electronic ticket."  Seems like they can't get their stories straight, unless they caved to the pressure put on by fans who are not happy with the change and decided it wasn't worth their trouble to "get out ahead" of the alleged Ticketmaster policy change. 

 

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1 hour ago, Chuck the Duck said:

I hope you're right.  However, that's the exact opposite of what I've heard from my ticket rep. a few weeks ago.  She told me that the only way to forward tickets would be through the Devils App to a person with a Ticketmaster account who would then have to use their smartphone to enter the building through use of an "electronic ticket."  Seems like they can't get their stories straight, unless they caved to the pressure put on by fans who are not happy with the change and decided it wasn't worth their trouble to "get out ahead" of the alleged Ticketmaster policy change

 

Yep, that's exactly why I posted this here; because what my guy said is not what other people have been told. And my guy also said we're behind the Ticketmaster change, not "getting out ahead" of it. 

As I said, only time will tell. I don't think there's any real chance we're going to know how any of this works before we actually get the tickets and our online accounts get updated. I don't think the ticket reps really know, either.

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2016-17 Ticketing FAQ
 

To accommodate changes being made throughout the ticket industry, and to increase the security of the ticket-buying and event entry process, the New Jersey Devils and Prudential Center will be adopting full digital ticketing over the course of the next few years. Digital tickets help reduce or eliminate fraud and counterfeiting, and help create a safer environment for ticket holders entering the arena.

Starting with the 2016-17 Devils season, PDF tickets will be phased out with the elimination of the “print-at-home” function on Devils Account Manager and Ticketmaster.com. Paper tickets will still be available for delivery and pick up at the Prudential Center box office.

For additional information about digital ticketing, please see the FAQ below.

 

Frequently Asked Questions

 

What are digital tickets? 
Digital tickets are tickets without barcodes. They are not necessarily electronic.

 

Are digital tickets and mobile tickets the same? 
No. Your mobile smartphone is only one medium to deliver or access a digital ticket. Digital tickets can be delivered in several forms: 

  • Devils Membership Personal Identification Card (PID) (for example, the Commemorative Laminated Season Ticket) 
  • Mobile smartphone
  • Special thermal (paper) stock encoded with radio frequency identification (RFID) technology

 

Will all events at Prudential Center be using digital tickets? 
While we are not entirely eliminating barcodes this year, we are implementing a phased approach starting with New Jersey Devils 2016-17 tickets. Other concerts and events will adopt digital tickets on a rolling basis.

 

If I purchase Devils tickets for the 2016-17 season, how do I access my tickets? 

  • Season Ticket Members who renew, relocate or purchase seats before 11:59 p.m. on September 15 will receive one Commemorative Laminated Season Ticket per seat that will be valid for entry for all Devils home games. Season Ticket Members can also manage and access their tickets on their smartphones or request paper tickets. 
  • Flex Members can manage and access their tickets on their smartphones or request paper tickets.
  • Partial Plan buyers can manage and access their tickets on their smartphones or request paper tickets.
  • Group buyers will receive thermal (paper) stock tickets or opt to manage or access their tickets on their smartphones. 
  • Single game buyers purchasing online via Ticketmaster.com will have the option to choose tickets on their smartphones, or choose paper tickets at Will Call or via mail delivery. 

 

 

njd-ticket-faq-chart-1.jpg

 

 

 

Do all Season Ticket Members receive a Commemorative Laminated Season Ticket? 
No. Only members who renew, relocate, or purchase seats, in each case, by 11:59 p.m. on September 15, 2016 will receive the Commemorative Laminated Season Ticket.

 

What about Season Ticket Members that renew, relocate, or purchase tickets after September 15, 2016?
You will be able to manage tickets via Devils Account Manager or on your smartphone through the Devils App. You will use mobile tickets on your smartphone to gain entry into the Prudential Center. You can also request paper tickets through your client service account executive.

 

Can I still get PDF tickets for certain games?
Although PDF tickets are being phased out, requests for PDF tickets by Members will be accommodated. However, they will not be managed in Devils Account Manager.

NOTE: If you request PDF tickets for the entire season, your Commemorative Laminated Season Ticket will be deactivated and you will not be able to use it for entry. If you request a PDF ticket for individual games, the Commemorative Laminated Season Ticket will remain active, but you will be denied entry if the PDF has already been scanned.

 

Why is the “print-at-home” delivery method or “print-at-home” functionality in Devils Account Manager being eliminated? 
When digital ticketing is fully adopted, special paper stock is needed to print paper tickets. The paper you have in your printer in your home or office cannot encode data as RFID. Therefore, PDFs cannot exist in that ticketing environment. PDF tickets are not secure and can be easily duplicated and/or counterfeited. In preparation for digital ticketing, we will be phasing them out.

 

By phasing out PDF tickets, do I still have the ability to resell on third party sites of my choice?
Yes, subject to our other terms and conditions on resale. As digital ticketing continues to grow, most platforms have adapted to accommodate digital tickets. However, all third party sites are different, and some still require a PDF or paper tickets. PDF and paper tickets can be requested through your client experience account executive.

 

How can I request paper tickets? 
All Devils Members can contact their client experience account executive to request paper tickets.

 

Will I be charged a fee to receive paper tickets? 
No.

How do I manage or access my tickets? 
If you are using your smartphone, download the Devils App, click ‘Mobile Tickets’ on the menu, and login using your Account ID or email address. Or, if you purchased your ticket through Ticketmaster.com, use your Ticketmaster.com login info.

You can also manage your tickets on your computer by accessing the Devils Account Manager. Click here to access Account Manager: 
https://oss.ticketmaster.com/aps/devils/EN/account/login

Login using your Account ID or E-mail address.

If you purchased on Ticketmaster.com and are using a computer, then you must log into your Ticketmaster Account to manage your tickets. It is not the same portal as the Devils Account Manager. Click here to access your Ticketmaster.com Account: 
https://www.ticketmaster.com/member?tm_link=tm_homeA_header_my_account

 

What does ‘manage’ my tickets mean? 
Once logged into Devils Account Manager or the Devils App, you can: 

  • Access and view your tickets on your smartphone for entry (Devils App only)
  • Transfer tickets to friends or family
  • Donate tickets to charity
  • Post tickets for resale directly on Ticketmaster’s TicketExchange, as in prior seasons
     

What if I forgot my password? 
Click ‘Forgot Password?’ then enter the email address associated with your account and check your email to reset your password.

 

When I transfer tickets via Devils Account Manager or through the Devils App, how does the recipient access the tickets?
Once you transfer tickets, the recipient will receive an email from the New Jersey Devils. Click here for sample. The recipient can accept the transfer via their computer or smartphone.

If using a computer to accept tickets, click here to view the 4 easy steps to get tickets.

If using a smartphone to accept tickets,click here to view the 4 easy steps to get tickets.

NOTE: Tickets transferred through Devils Account Manager can be managed on a computer, but you will need to view tickets on your smartphone to gain access into the arena.

 

What if I don’t have a smartphone? 
Tickets can be left at Will Call or mailed upon request. Contact your client experience account executive for more information.

 

What does a ticket on a smartphone look like? 
Tickets viewed on smartphones will have a square, QR code along with all the regular ticket information – game date and time, section, row, seat.

Can I enter the arena with multiple tickets for multiple people using one smartphone? 
Yes, as long as everyone is present and enter the arena at the same time. The ticket holder (smartphone holder) can access multiple tickets on their phones and swipe to scan as their friends or family enter after each ticket scan. However, we recommend that you transfer, via Devils Account Manager, tickets to each person attending the game for easier access into and throughout the arena.

 

What if my smartphone battery dies or my screen is cracked? 
If your smartphone battery dies before entering the arena, you can visit the Customer Service windows at the Box Office to get your tickets reprinted (proof of purchase and identity will be required). Depending on the location and severity of the cracked screen you may have to visit the Box Office to get your tickets reprinted. 

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This is the biggest bs of the whole thing. 

Digital tickets help reduce or eliminate fraud and counterfeiting, and help create a safer environment for ticket holders entering the arena.

 

Aka we want to control the price floor as much as possible. Our team is ass backwards when it comes to this stuff. It's going to be a cluster fvck this year. They better pray we have a competitive team or this could be the worst season in a awhile attendance wise. 

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Well, we didn't jump to conclusions. Aside from Patty's retirement game, it appears as if I've attended my last ever Devils home game until this is fixed. 

When the first handful of games have less than 5k in the stands, I hope they reconsider.

fvck you, Devils.

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Can I still get PDF tickets for certain games?
Although PDF tickets are being phased out, requests for PDF tickets by Members will be accommodated. However, they will not be managed in Devils Account Manager.

NOTE: If you request PDF tickets for the entire season, your Commemorative Laminated Season Ticket will be deactivated and you will not be able to use it for entry. If you request a PDF ticket for individual games, the Commemorative Laminated Season Ticket will remain active, but you will be denied entry if the PDF has already been scanned.



I'm sure they will phase this out pretty quickly since it seems to go against everything they are trying to do with this move but as long as they don't it seems like all they have done is add an extra hoop for people to jump through.

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2 hours ago, Section 1 said:

Well...it's about time they put something out.  I'm very befuddled about how this is going to work out for me.

 

Welcome to the boards, are you a full season ticket holder?  

My situation is that I really only do miss 3-5 games a year depending on what else is going on but I've been very vocal about how awful this is to my rep and the Devils front office. Even though it really doesn't affect me much I don't like what they are doing, especially because they can't afford to do this. It's amazing how the higher ups have this Rangers mentality that we have no attendance issues. 

They should be making it easier for people to get into the building, not harder. 

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Yeah, for those who missed it; 

 

the NEW YORK YANKEES; a storied franchise who draws excellently nearly every year tried this and it BLEW UP in their faces. I've never in my life seen that stadium so empty.

what in the hell do they think is going to happen to a team that ALREADY struggles with attendance?

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