puckrock Posted February 18, 2008 Share Posted February 18, 2008 This has gone on way too long, and now I've reached my bursting point. Let's backtrack: I was a full-season ticket holder for the Devils final season in CAA - only one season ago. I had two seats, paid the amount with my Debit card, and got my tix in the mail. I didn't miss a home game all year long, including pre-season and playoffs, and I live on Long Island. Life was grand. Ok, so the season comes to an end. I realize that I won't be renewing my season seats in Prudential Center, and call the Devils and ask for them to refund me the credit that I still had on my account. (I purchased the playoff strips as well.) I had a credit of $156.00. Ok, not a lot of money to some of you, but to a 22 year old guy trying to support himself on LONG ISLAND, that's a lot of dough. Moving on. I asked how I would go about getting a refund. The rep told me that the money would be refunded the exact way it was paid for (back to my Debit Card). Well, I told him that I would like to have a check sent to me in my name for that amount instead because I had since closed the checking account that the debit card was linked to. He said no problem, just fax it over in writing that that's the way you want it done. I did. FOUR TIMES. A month goes by, and I haven't seen my refund yet. So I call up and ask wtf's up. They said that it was sent back to Debit card. Un fvcking real. The New Jersey Devils customer service department refunded money to me to a CLOSED bank account after I told them FOUR times NOT TO DO SO. Arguments burst. Threats ensue. So on and so forth. Bottom line, they keep telling me that it's my problem and that I have to take it up with my financial institution. Ok, so lemme get this straight.. the DEVILS fvcked up royally.. totally went against what I had asked, and now its MY problem?!?!? W-T-F?! After 9 phone calls to 1-800-NJDEVIL and 2 phone calls to Jeff Vanderbeek himself, I have been ignored each time. Every time they tell me someone will get back to me regarding the issue, yet days/weeks/now months pass and no one gets back to me. I'm almost ready to give up on this but I want my damn money back. I even told them I would settle for 2 tickets to a game of equal value, and yet it falls on deaf ears. I am so sick to my stomach over the whole matter that I don't even want to go to games anymore or at least until this is patched up. Does anyway know how I could get in touch with Jeff Vanderbeek via e-mail? I need to speak to this guy ASAP about the circus he calls the customer service department. Ugh. In a nutshell: Quote Link to comment Share on other sites More sharing options...
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